Cultural Training in United Kingdom
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Doing business in a foreign country isn't like visiting on a holiday. Without a good understanding and appreciation of the cultural, social and business etiquette of the country you are doing business in, you might find some hefty barriers to your success. More importantly, don't ever assume business is conducted in the same way universally.
But how can you properly prepare? There are many cultural training companies and schools which can help you. They offer cross-cultural grounding, bridging the translatory and protocolic gaps between nations and people.
Providing guidance in all areas of business and sociality, these companies are experts when it comes to team building training; negotiation training; management training; and diversity training. All training, of course, can be country-specific.
Tutorials can take many forms, so investigate which will be right for you and, if necessary, your employees.
The formalities and informalities; the how dyou dos and how dyou donts. Etiquette is one of the foundations of modern civilisation, and business is no exception. A business blunder, in some countries, could mean the difference between a deal and disrepute. Again, its all about culture ― if not adopting, at least recognising and respecting the traditions and protocols of a people.
The British are rather formal. Rank is respected and businesspeople prefer to deal with people at their level. If at all possible, include an elder statesman on your team as he/she will present the aura of authority that is necessary to good business relationships in many companies.
The British have an interesting mix of communication styles encompassing both understatement and direct communication. Many older businesspeople or those from the 'upper class' rely heavily upon formal use of established protocol. Most British are masters of understatement and do not use effusive language. If anything, they have a marked tendency to qualify their statements with such as 'perhaps' or 'it could be'. When communicating with people they see as equal to themselves in rank or class, the British are direct, but modest. If communicating with someone they know well, their style may be more informal, although they will still be reserved.
Punctuality is a very British trait. It is especially important in business situations. In most cases, the people you are meeting will be on time. Always call if you will be even 5 minutes later than agreed. If you are kept waiting a few minutes, do not make an issue of it.