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Customs Declaration Service: service availability and issues

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Customs Declaration Service: service availability and issues

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Check the availability and any issues affecting the Customs Declaration Services.

Planned downtime

Saturday 29 January 2022 9:30pm to 5am Sunday 30 January 2022

Due to scheduled maintenance, you will be unable to use this service from 9:30pm on Saturday 29 January 2022 to 5am on Sunday 30 January 2022.

During this time you will not be able to:

  • submit declarations
  • obtain a goods movement reference for declarations from the goods vehicle movement service

We apologise for any inconvenience this may cause.

Service issues

Problems with monthly postponed import VAT statements

We are looking into the problems some importers are having when trying to access statements to account for import VAT on VAT Returns, particularly in June 2021, September 2021 and October 2021.

If you do not have access to statements but need to complete your VAT Return, you can estimate your import VAT figures for those months.

If you do need to estimate your import VAT and can show that you followed the guidance, then HMRC will not impose penalties on errors that might occur.

Other services

Check availability and issues for other services.

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