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What are the benefits of shared services?

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What are the benefits of shared services?

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Benefits of shared services Shared services are an organizational model where a defined set of support services are managed by an independent, internal, and centralized organization. Shared services separate operational and strategic activities to enhance focus and effectiveness throughout the organization.

What are the benefits of shared services?


The front office culture of the company becomes customer centric, as well as improving service and lowering costs. It also improves ownership of work as accountability and responsibility of work is increases.

Charging mechanism

The defined model of a transactional charging model, similar to using a third-party supplier, lowers costs for the company.


Shared services help companies improve their efficiency and effectiveness, therefore offering a higher service excellence. It also creates standardisation throughout the business and enhances performance.


Shared services provide a governance framework through daily control through management systems, transparency, cost control and service excellence.

People Development

Regular investment in skills is a normal part of shared services, staff are encouraged to upskill, cross skill and learn new skills through training plans and performance management.

Organizational Structure

The structure of a company when utilizing shared services means that staff are organized in end-to-end service delivery by an end-to-end process and in a customer centric manner.

Continuous improvement

Shared services ensure that service is efficient and feasible; processes are improved, and automation increased to improve the effectiveness and productivity of the company.

The benefits available with shared services are numerous with the opportunity for many technological advancements such as robotics process automation (RPA) and artificial intelligence (AI). Shared services have helped companies globally expand and scale.

If you need support with implementing shared services, contact us here

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