NewsCase StudiesEvents

What are the benefits of shared services?

Also in the news...

Carry out international road haulage

What UK goods vehicle operators need to do to carry out international road haulage.

Import firewood into England, Scotland or Wales

Find out how to import firewood, such as logs and kindling, into England, Scotland and Wales (Great Britain).

How to check if you can delay customs payments and declarations

If you’re a business that currently buys goods from or sells goods to countries outside the UK, or are planning to trade with Europe from January 2021, HMRC’s new tool can help you identify ways you might be able to make the customs process easier for cheaper for your business. This short video shows you how to use the tool.

How can a customs intermediary or agent help me?

If you’re a UK business thinking about moving goods into or out of the UK , this video is here to help you understand how customs intermediaries or agents can help you. For more information have a look at the guidance available on

What are commodity codes?

If you're buying or selling goods abroad, you need to work out the amount of duty or VAT you owe. This short video tells you how to find out the ‘commodity code’ classification for your goods, using our Trade Tariff tool. Find out more on GOV.UK

What are the benefits of shared services?

Back to News

Benefits of shared services Shared services are an organizational model where a defined set of support services are managed by an independent, internal, and centralized organization. Shared services separate operational and strategic activities to enhance focus and effectiveness throughout the organization.

What are the benefits of shared services?


The front office culture of the company becomes customer centric, as well as improving service and lowering costs. It also improves ownership of work as accountability and responsibility of work is increases.

Charging mechanism

The defined model of a transactional charging model, similar to using a third-party supplier, lowers costs for the company.


Shared services help companies improve their efficiency and effectiveness, therefore offering a higher service excellence. It also creates standardisation throughout the business and enhances performance.


Shared services provide a governance framework through daily control through management systems, transparency, cost control and service excellence.

People Development

Regular investment in skills is a normal part of shared services, staff are encouraged to upskill, cross skill and learn new skills through training plans and performance management.

Organizational Structure

The structure of a company when utilizing shared services means that staff are organized in end-to-end service delivery by an end-to-end process and in a customer centric manner.

Continuous improvement

Shared services ensure that service is efficient and feasible; processes are improved, and automation increased to improve the effectiveness and productivity of the company.

The benefits available with shared services are numerous with the opportunity for many technological advancements such as robotics process automation (RPA) and artificial intelligence (AI). Shared services have helped companies globally expand and scale.

If you need support with implementing shared services, contact us here

You are not logged in!

Please login or register to ask our experts a question.

Login now or register.