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What you need to do if you've submitted a declaration using the Customs Declaration Service and need to send supporting documents or respond to HMRC queries.

You can use this service if you need to send HMRC supporting documents, like licences or certificates of origin.

You only need to send documents to HMRC if either:

  • your declaration status shows a requirement for documents to be sent
  • you receive a direct request for documents

You’ll receive a message in your Customs Declaration Service inbox (in this service) if we need to ask you about your goods or declaration while your goods are in physical or documentary control.

You can also send documents to HMRC before you’re asked to, if you think we will ask for them.

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