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Notice to exporters 2022/30: ECJU follow up to our customer survey update
In March 2021, we issued a Notice to Exporters asking you to complete a customer survey on ECJU’s current service and what could be improved.
1. Introduction
In March 2021, we issued a notice to exporters, asking you to complete a customer survey on ECJU’s current service and what could be improved. With thanks to those who completed the survey.
We heard that you believe ECJU is built on strong foundations, with 88% agreeing that ECJU staff were knowledgeable and acted professionally and 90% agreeing that ECJU was rigorous. The areas for improvement were having digital systems and processes that were easier to navigate, and having more and better communications, particularly on the status of applications.
2. Work is already underway in these areas:
LITE, the new service for export control licensing applications will replace SPIRE as a modern Government digital service. This is currently in Private Beta and issuing licenses. It is being delivered in phases and more users will be invited to join the service
over the coming year more functionalities will become available, and more users will be invited to use the system. We are currently working towards a Public Beta service for all exporters in 2024
work has begun on improving information for exporters on the licence application system on gov.uk
over the next 12 months, there will be more guidance on how to apply for licences, what type of licence you need and whether what you are exporting requires a licence. It will also be easier to navigate so accessing this information will be a more streamlined process